LetsJackpot Privacy Policy

At LetsJackpot, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you visit and use our platform at https://www.letsjackpot.com/. By accessing the LetsJackpot Online Casino website, registering an account, or using any of our services, you acknowledge that you have read and understood the practices described in this document. We encourage you to review this policy carefully before using our services.

Who We Are

We are Prime Web Ops s.r.l., a company registered in Costa Rica under registration number 3-102-904748, with our registered address at Province 01 San Jose, Canton 08, Goicoechea, Calle Blancos, Montelimar, Costa Rica. We operate LetsJackpot Online Casino under licence number ALSI-202408038-FI2, issued by the Anjouan licensing authority. As the operator of LetsJackpot Casino, we act as the data controller responsible for your personal information.

Information We Collect

When you register and interact with our platform, we may collect the following categories of personal data:

Personal Identification Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Government-issued identification documents for verification purposes
• Username and account login credentials

Financial Data

• Payment method details, including card information (Visa, Mastercard, JCB), e-wallet accounts (Skrill, Neteller, MuchBetter, Interac), bank transfer details, and cryptocurrency wallet addresses (ETH, USDT)
• Deposit and withdrawal transaction records
• Bonus and promotional redemption history, including any LetsJackpot bonus or free spins activity

Technical and Usage Data

• IP address, browser type, and device information
• Session data, login timestamps, and access logs
• Gaming activity, including games played, bets placed, and wagering history
• Interaction with our LetsJackpot casino app, mobile web version, or desktop platform

How We Use Your Information

At LetsJackpot, we use your personal data for the following purposes:

• Account management: To create and maintain your account, process your LetsJackpot login, and ensure secure access to our services
• Payment processing: To handle deposits and withdrawals, including verifying your identity for transactions exceeding EUR 1,000 and applying applicable fees in accordance with our terms
• Bonus and promotions: To administer offers such as our welcome package, reload bonuses, and the cashback Loyalty Programme across its tiers
• Legal compliance: To fulfil our obligations under applicable anti-money laundering (AML), Know Your Customer (KYC), and responsible gambling regulations
• Responsible gambling: To monitor gaming behaviour, identify potential problem gambling, and apply protective measures where necessary
• Customer support: To respond to your queries via our 24/7 live chat or email at help@letsjackpot.com
• Marketing communications: To send you relevant promotional offers, provided you have given consent and have not opted out
• Security and fraud prevention: To detect and prevent unauthorised access, duplicate accounts, and fraudulent activity

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing is required to perform our contract with you — including account registration, payment processing, and service delivery
• Legal obligation: We are required by law to carry out identity verification, AML checks, and regulatory reporting
• Legitimate interests: We process certain data to protect our platform, prevent fraud, and improve our services
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time

Sharing Your Personal Data

Here at LetsJackpot Casino, we do not sell your personal data to third parties. However, we may share your information with:

• Payment service providers: To facilitate deposits and withdrawals through your chosen payment method
• Game providers: Including Evolution, Pragmatic Play, Play'n GO, Hacksaw Gaming, Novomatic, and others, to deliver gaming content
• Identity verification and KYC providers: To comply with our regulatory obligations
• Regulatory authorities and law enforcement: Where we are legally required to disclose information
• IT and security service providers: To maintain and secure our platform infrastructure

All third parties with whom we share data are required to handle your information securely and in accordance with applicable data protection laws.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. Financial records are typically retained for a minimum of five years following the closure of your account. Where we no longer have a legitimate purpose to hold your data, we will securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete information
• Right to erasure: You may request that we delete your data, subject to legal retention requirements
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances
• Right to data portability: You may request that we transfer your data to another service provider in a structured format
• Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, please contact our data protection team at support@letsjackpot.com. We will respond to your request within a reasonable timeframe and in accordance with applicable regulations.

Cookies and Tracking Technologies

Our LetsJackpot Online Casino platform uses cookies and similar tracking technologies to enhance your experience, analyse site traffic, and deliver relevant content. These include essential cookies required for platform functionality, as well as optional analytics and marketing cookies. You may manage your cookie preferences through your browser settings. For full details, please refer to our separate Cookie Policy.

Security of Your Data

We take the security of your personal information seriously. At LetsJackpot, we implement industry-standard technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These include SSL encryption, secure payment gateways, and strict internal access controls. However, no system can be guaranteed to be completely secure, and we encourage you to use a strong, unique iI(+ko9scQ[66&u9 for your account and to report any suspicious activity to us immediately.

Children and Minors

Our services are strictly intended for adults aged 18 or older, or the legal gambling age in your jurisdiction, whichever is higher. We do not knowingly collect personal data from individuals under this age. If we become aware that a minor has registered an account or provided personal information, we will take immediate steps to close the account and delete the data in question.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or service offerings. When we make material changes, we will notify you via email or a prominent notice on our platform. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of the LetsJackpot Online Casino platform after any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us. You can contact our support team 24/7 at help@letsjackpot.com, or submit a formal complaint to support@letsjackpot.com. We are committed to resolving all privacy-related matters promptly and transparently.